Last updated: 23 October 2026

1. Introduction

JS-PT (referred to as “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website at https://www.js-pt.com.au/, contact us, or use our personal training, nutritional coaching and corporate health and wellness services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

2. What personal information we collect

The types of personal information we collect depend on how you interact with us. This may include:

  • Contact information: your name, email address, phone number and other contact details.

  • Enquiry information: information you provide when contacting us about our services, requesting a consultation or submitting a website form.

  • Client information: information needed to manage your training, nutritional coaching, appointments and client relationship.

  • Health and fitness information: where relevant to the services you receive, information about your fitness goals, exercise history, physical capabilities, injuries, medical conditions, dietary requirements and other information you choose to share with us.

  • Business information: where we provide corporate services, information about your organisation and relevant business contacts.

  • Website usage information: technical information such as your IP address, browser type, device information, pages visited and interactions with our website, where collected through website analytics, cookies or similar technologies.

We only seek to collect personal information that is reasonably necessary for our business activities or otherwise permitted by law.

3. How we collect personal information

We may collect personal information directly from you when you:

  • Visit or interact with our website.

  • Submit an enquiry or contact us by email or telephone.

  • Request information about our services.

  • Register for or participate in personal training, nutritional coaching or corporate wellness programs.

  • Complete client forms, health questionnaires or fitness assessments.

  • Communicate with us during the course of our services.

We may also receive information from third-party service providers or other parties where this is relevant to providing our services and permitted by law.

Where practicable, we will explain why information is being collected and how it will be used, particularly when requesting sensitive information such as health information.

4. How we use your personal information

We may use your personal information to:

  • Respond to enquiries and provide information about our services.

  • Assess your training needs and help develop appropriate fitness or nutritional programs.

  • Deliver and manage personal training, nutritional coaching and corporate wellness services.

  • Communicate with you about appointments, programs, payments and service updates.

  • Manage our business operations, records and customer relationships.

  • Improve our website, services and user experience.

  • Send marketing communications where permitted by law and, where required, with your consent.

  • Meet our legal, regulatory and administrative obligations.

  • Protect our business, clients and website from fraud, misuse or security risks.

We will not use your personal information for unrelated purposes unless you have consented or the use is otherwise permitted or required by law.

5. Health and sensitive information

Some of our services may require us to collect health or other sensitive information to understand your needs and provide appropriate training or nutritional guidance.

We recognise that this information requires particular care. Where required by law, we will obtain your consent before collecting sensitive information.

We will use health and sensitive information only for relevant purposes, such as assessing your training requirements, tailoring our services, managing your participation and addressing applicable safety considerations, or as otherwise permitted by law.

You can contact us if you have questions about the information we collect or wish to understand how it is used.

6. When we disclose personal information

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services. These parties may include:

  • Website hosting and technical service providers.

  • Website analytics and performance monitoring providers.

  • Business administration, scheduling, payment processing and communication providers, where used.

  • Relevant health or allied health professionals involved in your care or support, where appropriate and authorised.

  • Professional advisers, insurers or other parties where necessary for legitimate business purposes.

  • Government agencies, regulators, law enforcement bodies or other parties where required or authorised by law.

We take reasonable steps to ensure that third parties handling personal information on our behalf protect it appropriately.

We will not disclose your health or other sensitive information for unrelated purposes without your consent unless disclosure is otherwise permitted or required by law.

7. Overseas disclosure

Some third-party service providers we use may store or process information outside Australia.

Where personal information is disclosed to overseas recipients, we will take the steps required by applicable privacy laws. Where practicable and relevant, information about the countries in which recipients are located can be provided upon request.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve performance.

These technologies may collect information such as your browser type, device details, pages visited, referral source and general website interaction data.

We may use third-party analytics services for these purposes if configured on our website. These providers may collect information in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of some parts of the website.

Where applicable, you can also manage available cookie preferences through any consent controls provided on the website.

9. Direct marketing

We may use your contact details to send information about our services, programs, offers or other updates where permitted by law.

You can opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.

We will action opt-out requests within the time required by applicable law. Opting out of marketing will not prevent us from sending essential service-related communications where necessary.

10. How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the information and how it is collected, we may store personal information in electronic records, business systems, email correspondence and third-party service platforms.

Our security measures may include access controls, secure systems and appropriate administrative procedures.

No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law. When information is no longer required, we take reasonable steps to destroy or de-identify it, where appropriate and lawful.

11. Accessing and correcting your information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details provided below.

We will respond within a reasonable period and in accordance with applicable privacy laws. In certain circumstances, we may be unable to provide access to particular information, in which case we will explain the reasons where required by law.

12. Third-party websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of external websites. If you follow a link to another website, we recommend reviewing its privacy policy before providing personal information.

13. Privacy complaints

If you have a concern about how we have collected, used, stored or disclosed your personal information, you can contact us using the details below.

Please provide sufficient information about your concern so we can investigate and respond. We will review your complaint and take reasonable steps to address it.

If you are dissatisfied with our response and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may be able to lodge a complaint with the OAIC.

Website: https://www.oaic.gov.au/

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal obligations.

The latest version will be published on our website, with the updated date shown at the beginning of the policy.

15. Contact us

If you have any questions about this Privacy Policy or wish to make a privacy request or complaint, please contact us:

JS-PT

Website: https://www.js-pt.com.au/

Email: info@js-pt.com.au

Phone: 0421 488 410